Shipping & Returns Policy

Policies

Shipping & Returns

We want your experience with Surmedani to be seamless from the moment you order to the moment you wear it. Here's everything you need to know.

🚚 Shipping Information

  • 📦Delivery Time: Orders are delivered within 2–5 working days across Pakistan.
  • 🗺️Nationwide Coverage: We deliver to all cities and towns across Pakistan — no exceptions.
  • 💵Cash on Delivery (COD): Available storewide — pay comfortably when your order arrives at your door.
  • 📩Order Confirmation: You'll receive a confirmation once your order is placed, and updates at every step of the journey.

🔄 Returns & Exchange Policy

  • 📅Exchange Window: We offer a 7-day exchange policy from the date of delivery.
  • ✅Item Condition: Items must be unused, unwashed, and in their original condition with all tags intact.
  • 💬How to Exchange: Simply reach out to us via WhatsApp or email within 7 days and we'll guide you through the process.
  • ❌Non-Returnable Items: Sale items and customised pieces are not eligible for exchange.

Your satisfaction is our priority. If something isn't right, we're here to make it right.
Reach us on WhatsApp at +92 319 5796579 or at surmedani.store@gmail.com